On The Rocks Supply Co.
Shipping & Returns
Effective and last updated August 10, 2026
Short version: if we got it wrong, we fix it, no argument and no cost to you. If you ordered the wrong size, that one's harder, and here's the honest reason why.
How shipping works
Nothing here is pre-printed. Your piece goes into production after you order it, which is how we avoid overproduction and dead stock nobody wanted.
- Production and shipping: roughly 10 to 14 days from order to doorstep.
- Cost: free on orders over $50, a flat $4.95 under that.
- We currently ship within the United States.
You'll get a confirmation email when you order, and a second one with tracking once it ships.
If something's wrong, we replace it
Email us within 30 days of delivery and we'll make it right at no cost to you if:
- The print is flawed, misaligned, cracked, or not what you ordered
- The item arrived damaged
- You got the wrong item, size, or color from what your order confirmation says
- It never showed up
Send a photo of the problem and your order number to hello@ontherockssupplyco.com. A photo gets it resolved faster because we pass it straight to our production partner. We'll replace it or refund it, your call.
Change of mind and wrong size
We don't accept returns or exchanges for a change of mind, or for ordering a size that didn't fit. Not because we're difficult about it, but because every piece is made individually for your order. There's no warehouse to send it back to and nobody else it can go to, so a return would just mean a shirt in a landfill and the whole made-to-order approach stops meaning anything.
So check the size guide before you order. It's on every product page, and if you're between sizes or unsure, email us before buying and we'll help you pick. We'd much rather spend two minutes on that than have you stuck with something that doesn't fit.
Order changes and cancellations
Email us as fast as you can. If your order hasn't gone into production yet, we can usually change or cancel it. Once it's in production it's already being made specifically for you and we can't pull it back.
Refunds
Approved refunds go back to your original payment method. Your bank typically takes 5 to 10 business days to post it after we issue it, which is on their end, not ours.
Questions
Write us: hello@ontherockssupplyco.com. A real person reads it, and you'll hear back within one business day.